Refund policy

RETURNS

At the moment we only accepts returns in the following cases:

- The item you received is defective or damaged;

- The item you received is not what you ordered;

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return. Please note that the shipping cost is non-refundable unless it has been proven to be an error on our account.

Any customs and import duties paid by the customer will not be refunded by us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require your order number and proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED: 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

TOUR MERCH

Unfortunately we are not able to refund and/or exchange an item bought at a concert. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ohwlyent@gmail.com

EXCHANGES

We only replace items if they are defective or damaged.

RETURNING GOODS SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.