Shipping policy

SHIPPING

All orders are pending payment approval and merchandise availability.

Orders are processed Monday - Wednesday - Friday but are not processed or shipped on Saturdays, Sundays or holidays. Please note that orders received over the weekend and on holidays will be processed the following business day.

Please allow 2-3 business days for order processing for in-stock, non-pre-order items. Same day shipping does not mean same day delivery. We make the order available to the carrier on that or the next day and from there the carrier’s shipping time lines and delivery commitments rule. Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method.

We are not responsible for these delays.

Please note that processing time does not allow for any issues that may occur during payment authorization. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

Please note that in order to keep our shipping prices low, we can not offer any tracking service outside of the European Union. Therefore the order status of your order may be ”on the way” until it arrives.

Orders from outside the European Union may be subject to tax on your behalf. Since international orders require to go through customs, this may delay the delivery time further.  

Please refer to your local customs department for any inquiries regarding processing time in your country. In some cases it can take anything from a few weeks and in very rare cases up to several months for the package to come through.

Under no circumstance are we (Dead Like Juliet or our team) held responsible for any delay caused by shipping couriers or customs - and any and all additional taxes and fees issued by the customs are Your (the customer's) responsibility.

As a customer, you are also responsible for writing your address information correctly upon ordering from our store. If a package gets lost due to incorrect address information, you will be financially responsible for both the order value and the shipping costs. Under no circumstance will Dead Like Juliet refund any lost orders or shipping costs due to wrongful address information on your behalf.

 

DELIVERY TIME

EXPRESS DELIVERY 

Italy — 2/5 business days.

Europe & UK — 5/7 business days.

Rest Of The World —  5/14 business days.

STANDARD DELIVERY

Italy — 5/7 business days.

Europe & UK — 5/14 business days.

Rest Of The World —  14/45 business days.

 

PRE-SALES / PRE-ORDERS

Please make sure always to check out the date of the shipping start day displayed on each product page. If an item is listed as pre-sale/pre-order we will write a ‘shipping start day’ in the description box. Note that every order containing at least one pre-sale/pre-order item will be shipped on the 'shipping start day'. If you wish to receive your items in two different times you must make two separate orders.